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SUPPORT

How can we help?

Answers to the questions we hear most. If yours isn’t here, write to us and a person will reply.

support@vienabeauty.com
Does it hurt?

Most people feel a brief warmth, softened by the ice-cooling plate resting on the skin. Start on a low intensity and work up to what feels comfortable.

When will I see results?

Hair reduction reaches 96% at two weeks on the recommended schedule, and keeps building as the resting follicles cycle in. Results vary with hair color and treatment area.

Will it work on my skin tone and hair color?

It works on every skin tone. Nothing in the Pearl 01 reads your tone or caps flash energy according to it. You set the energy level yourself and climb at your own pace, which on deeper skin means holding each level a little longer before you climb. Hair is what decides: the light needs pigment to reach the root, so dark brown and black hair respond best, and blonde, red, grey or white hair gets little out of it.

How often should I use it?

Two to three sessions a week for weeks 1–3, once a week for weeks 4–6, then once a month to maintain. Each full-body session takes about ten minutes.

What if it stops working?

Every Pearl 01 is covered for two years from delivery. Email support@vienabeauty.com with your order number and we replace it. There are no exclusions, nothing to register, and we pay shipping both ways.

How do I return it?

Email support@vienabeauty.com with your order number and we send you a return authorization and the return address the same day. Ninety days from delivery, full refund, no restocking fee, and you pay return shipping. Full terms are in the refund policy.

What comes in the box?

The device, a power adapter, safety glasses, a razor for pre-session shaving, and the user manual.

How long does shipping take?

Free tracked shipping to all 50 states. Orders leave within 1–2 business days and most arrive 6–10 business days after that, so 7–12 business days in total. Express is available at checkout, and you get a tracking number as soon as the order leaves.

Do I need a discount code?

No. The 25% comes off automatically at checkout, for everyone, every day. There is no code to enter, no sign-up, and no sale to wait for. The price you see is the price everyone pays.

Something else? Write to us at support@vienabeauty.com and we’ll get back to you.

The Pearl 01 on wet travertine beside a stone dish of ice cubes
999,999-FLASH LAMP · 90-DAY GUARANTEE

Ten minutes a session. Ninety days to decide.

ORDER NOW · $135.00

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